Returns

Return policy:

We strive to provide our customers with the best possible customer service. If you are unhappy with your purchase, you can send us an email to get your return started. Items must be unused and in the original condition with tags attached, if provided. If the item(s) are returned within 14 days of receiving the merchandise you can receive a full refund. Item(s) can be returned up to 30 days for credit or exchange. The item must be returned in the same condition as it was sent, unworn. If the tags have been cut off and pinned, or secured back in any way, the item will NOT be accepted back. Although we check all merchandise for defects and damage prior to shipment, it is the buyers’ responsibility to check the product upon arrival to make sure it is free of any defects. Damaged goods due to buyers’ negligence will not be accepted for refund. Any return or exchange that does not meet the above criteria will be sent back to the customer, as we do not sell used merchandise. Sale, special and personalized orders cannot be returned and are final sale. No returns on personalized jewelry. Make sure you double check your personalized order before placing it, as it is final sale. No changes or cancellations on personalized jewelry once the orders are placed. All sale items are not returnable and special orders as marked on product if applicable. Shipping costs are not refundable. Merchandise should be shipped to:

MB Jewelry Shop

300 east 57th Street,Suite 4F
New York,
NY
10022

Phone: 1-844-625-3935

In your return package, please include a copy of your receipt with a written reason for the return and/or any exchange request. An email confirmation will be sent upon receipt of merchandise.